Refills
When I introduced the refill service 6 years ago, it became a huge and much-loved part of the business, especially during Covid. As the business has grown, I’ve had to be honest about what I can realistically manage on my own.
Hand-pouring individual refills every 3 months is no longer something I can do in a reliable or timely way, and I completely understand how disappointing that is if you’ve been waiting.
The good news is that I’ve been working on a more sustainable solution: ready-to-use pop-in refills, which will be available off the shelf or online and will fit our vessels perfectly. This means refills can continue for our vessels, just in a way that doesn’t involve long waits.
If you currently have a special vessel with me, please do get in touch to arrange collection. As a thank you for your patience, I’m also offering 10% off the new pop-in refills when you collect.
Thank you so much for your understanding and continued support
I will continue to do one refill batch a year in the quiet months in summer.
You can drop off at our new studio:
Hello Lovely Store,
83 Myddleton Road,
Bowes Park
London
N22 8NE
If you are further afield please do get in touch and we can discuss postal options.
We will add your candle to the next batch in the summer and let you know when it’s ready.
Candle refill guide:
1. Clean your vessels before giving them to us*.
Please always check whether your candle is washable.
a) putting the container in the freezer until the wax is really cold, then using a knife, cut up the wax in the bottom of the glass and remove.
b) sit the candle vessel in hot water for a few minutes and scoop out old wax when it gets soft.
c) If you candle is washable, pour very hot water into the candle vessel. The wax will melt in the water - leave to cool and the wax should solidify on the top of the water- you can then scoop it out.
If possible - remove the metal wick holder with the end of a spoon.
*uncleaned vessels will incur a cleaning fee of £1.00 each
2. Let us know the approx size of your refills ( see below )
3. Look through our scent list and tell us which scents you would like.
4. Then clearly attach your name, contact details and chosen scent to each candle so it doesn’t get lost in the batch!!
5. Wrap your candles safely, Crouch End Candles cannot be held responsible for any breakages during transit or refill.
If you don't know the weight of the wax needed to fill your container - follow these steps:
1. Fill your empty vessel with water
2. measure the water in ml
3. calculate 0.83 x the ml. This will give you the approx weight of wax.( we will weigh the wax and give you the exact amount once refilled )
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**please note, Crouch End Candles cannot be held responsible for breakages or damage during transit, or refill service.