Refund policy

If your candle (or other scented product) doesn't perform exactly the way you think it should, please contact us at 

crouchendcandles@gmail.com 

Please contact us before proceeding with the below.

We will exchange any merchandise in its original condition within 30 days of purchase along with a copy of your original invoice :

• List the items you want to exchange on your invoice and send the items back to:
  Crouch End Candles ltd, Hello Lovely Store, 83 Myddleton Road London N22 8NE

You are responsible for return shipping costs (unless the product is damaged or defective). Your original payment method will be charged or credited when the return / exchange is processed.

Thank you!